Privacy Policy

Last updated: 7/5/2023

At The Vanguard Agency, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, including our software-as-a-service platform and mobile applications (collectively, the "Services").

By using the Services, you consent to the data practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services.

Information We Collect

We may collect the following types of personal data about you:

Information you provide to us directly: When you sign up for the Services, we may collect information such as your name, email address, phone number, billing information, and other contact information.Information we collect automatically: When you use the Services, we may collect information about your device, browser, IP address, and usage data, such as the pages you view and the features you use.Information we collect from third parties: We may receive information about you from third parties, such as our business partners and service providers.

How We Use Your Information

We may use your personal data for the following purposes:

To provide and improve the Services: We use your information to provide and improve the Services, including to personalise your experience, troubleshoot technical problems, and communicate with you about the services. To fulfil our contractual obligations: We use your information to fulfil our contractual obligations to you, such as processing payments and providing customer support. To communicate with you: We may use your information to communicate with you about the Services, including sending you marketing communications and respond to your inquiries and requests. For research and analytics: We may use your information for research and analytics purposes, such as to understand how our Services are used and to improve our business.

How We Share Your Information

We may share your personal data with third parties in the following circumstances:

Service providers: We may share your information with service providers who perform services on our behalf, such as payment processors and customer support provider. Business partners: We may share your information with our business partners, such as advertising partners and resellers. Legal and regulatory requirements: We may disclose your information in response to a subpoena, court order, or other legal or regulatory process. Business transfers: If we sell or transfer all or a portion of our business or assets, we may transfer your information to the buyer or successor entity.

Your Rights

You have certain rights with respect to your personal data, including the right to:

Access and receive a copy of your personal data: You may request access to and receive a copy of your personal data that we hold. Rectify your personal data: You may request that we correct any inaccurate or incomplete personal data. Erase your personal data: You may request that we delete your personal data, subject to certain limitations. Object to processing: You may object to the processing of your personal data for certain purposes, such as direct marketing. Data portability: You may request that we transfer your personal data to another organisation.

To exercise your rights, please contact us using the contact information below.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by law. We will delete or anonymise your personal data when it is no longer needed for these purposes.

Data Retention

The Vanguard Agency retains personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

We take the security of your personal information seriously and implement reasonable measures to protect your information from unauthorised access, disclosure, alteration, or destruction. We also require our third-party service providers to implement and maintain reasonable security measures to protect your personal information.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

Your Choices and Control

You have the right to access, correct, update, or delete your personal information, and to object to or restrict the processing of your personal information. You may also request to receive a copy of your personal information that we have collected.

If you wish to exercise any of these rights, please contact us using the contact information provided below. Please note that we may require additional information from you to verify your identity before fulfilling your request.

You also have the option to unsubscribe from our marketing emails and newsletters by clicking on the unsubscribe link at the bottom of the email.

Changes to this Privacy Policy

The Vanguard Agency reserves the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our website prior to the effective date of the changes. Your continued use of our services after the effective date of any changes to this Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected]

By signing up to The Vanguard Agency, you acknowledge that you have read and agree to be bound by Agreement.

ABN: 16514436324

Business Address: 1 King Street Sandy Bay, Hobart, Tasmania, Australia